o|o o|o o|o o|o o|o merz ** shop o|o o|o o|o o|o o|o


			general issues where else can i get merz releases? technical queries customer support payment, security, privacy content and pricing GENERAL ISSUES Merz shop has two significant advantages over other stores and illegal P2P services. Merz shop MP3s have a bit rate of 192-320kbps, while the majority of MP3s found on the internet are 128kbps. Secondly, Merz shop music has no DRM or copy protection built in. This omission improves the end quality of the MP3. back to top WHERE ELSE CAN I GET MERZ RELEASES? For some of the rarer releases you could try: Netsounds 2nd hand records (mainly EU) GEMM (mainly US) Push Posters There are some other resources listed in the Merz Myspace Page back to top TECHNICAL QUERIES Q: WHY MP3? A: MP3 is the most popular and universal format for digital music. It is the format that people most want, that is the easiest to play freely without any restrictions. Q: I AM IN CHINA/PERU/HUNGARY, DOES THAT MATTER? A: As long as you have an internet connection and a fairly modern browser (Internet Explorer 6, Safari 1.0, Firebird 0.7) you can access and use Merz.co.uk anywhere in the world, whether using an Apple Mac or a Windows based PC. Lots of bandwidth and a fast connection obviously helps too! Q: CAN I LISTEN BEFORE I BUY? A: Of course. The Merz shop audio player is very easy to use with a waveform graphic representation of the track as it plays. You can quickly listen to almost the WHOLE track, as if flicking through a record or CD in a shop. Q: AM I LISTENING TO THE FINAL MP3? A: No. The Merz shop player plays a low-quality (and thus quick-loading) versions of the final MP3. The sound quality of the final downloaded version is far better and to most people indistinguishable from a CD. Q: CAN I DOWNLOAD FROM MERZ.CO.UK IF I ONLY HAVE A 56K MODEM? A: Yes, but you should expect it to take ages ! Please carefully read the Help section for information on download speeds and setting your connection speed preferences when you sign up with Merz shop. Once you set the connection speed preference you will receive a rough estimate of the time a download will take. Q: WHAT HAPPENS IF THE SITE IS VERY BUSY, DOES IT SLOW DOWN THE DOWNLOADING PROCESS? A: At busy times downloads may take longer. Q: WHY ARE SOME OF THE TRACKS SKIPPING ON PLAYBACK? A:Some music players like Quicktime don't play mp3's consistently. Better to use a player like iTunes or Winamp. back to top CUSTOMER SUPPORT Q: WHAT HAPPENS IF I DOWNLOAD A FILE WITH AN ERROR OR GLITCH IN THE SOUND? A: Please let us know immediately - if there is any problem with a file then we need to replace it as soon as possible. Please email merz@merz.co.uk with a description of the problem and we will get you the correct file to you straight away. Q: WHAT HAPPENS IF A DOWNLOAD FAILS MIDWAY THROUGH? A: Once you have bought a track, it remains in your 'Downloads' manager until successfully downloaded from Merz shop. Any further problems please email merz@merz.co.uk Q: WHERE IS MY DOWNLOAD?!? I CAN'T FIND THE ZIP FILE! A: Sometimes browsers (such as Safari) automatically unzip your download. Look for a folder called Merz. Q: I DOWNLOADED THE MP3 AND MY COMPUTER THINKS IT'S AN EXCEL/TEXT/WORD/BINA FILE !! A: Some operating systems can't handle long file names. When the MP3 is downloaded, it shortens the filename and loses the .mp3 extension. This leaves your computer unable to know how to handle the file, so it often makes a guess (hence thinking it's an Excel or Word file). If you rename the MP3, adding the extension .mp3 it should work fine. Q: WHAT HAPPENS IF I ACCIDENTALLY DELETE A SONG FROM MY HARD DRIVE? A: Once you have successfully downloaded a track from Merz shop, the transaction is completed and the file becomes your responsibility. Make sure you backup your purchases! We place no restrictions on the number of copies you make. back to top PAYMENT, SECURITY, PRIVACY Q: ARE MY ACCOUNT DETAILS PRIVATE? WHAT DO YOU DO WITH MY EMAIL ADDRESS? A: Your account is completely private. We do not give your email address to any third parties, and you will receive no promotional mailouts from merz.co.uk unless you subscribe to our list. Q: HOW CAN I PAY AND WHICH METHOD IS BEST? A: You can currently pay via PayPal Only. NB PAYPAL IMPORTANT! There are two ways to pay for products using PayPal. One's using your credit card and the other's using your bank account. 1) Using your credit card. If you pay PayPal using a credit card then once PayPal have successfully charged your card they notify us. This process is pretty much instantaneous which means you can go straight to your downloads. This is the method we recommend on Merz shop. 2) Using your checking account. If you choose to pay PayPal directly from your bank account (they call this a PayPal eCheck), then this takes PayPal from 4 to 6 days to collect the money from your bank account. Once they have succesfully collected the money they then notify us. Only then will you have access to download your order. Some people new to PayPal choose the eCheck payment method without understanding the delay it would cause and unfortunately, there is nothing we can do to speed up this process. Please See ?Help? for a full breakdown of Payment options and questions. back to top CONTENT AND PRICING Prices are in British Pounds. Use the currency convertor , xe.com to calculate the price in other currencies. back to top

moi et mon camion (download)
loveheart (download)
merz (download)
silver tree e.p. (download)
virtually free download
going for a song e.p. (download)
all merz cd's, 7" vinyl & merz t-shirts
this nihilism/the leaving song
mentor/nightingale vs the crow
lotus
merz - cd
lovely daughter
many weathers apart
c.c. conscious
many weathers apart
am (good morning) 12" vinyl

your order:
shun	£0.69	X

presume too much	£0.69	X

malcolm	£0.69	X

moi et mon camion (the eviction song)	£0.69	X

subtotal:	£2.76
total:	£2.76

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